Q&A

Shipping

How much is shipping cost?

Listed below are general shipping costs, which are only indicative due to conversion rates:

Denmark: 50DKK

EU & Europe: €10

US/South America: US$10

Canada: CAD$10

Asia: US$10

Oceania, New Zealand: AUD$13

Other Countries: US$10

All shipments are sent from our warehouses in Germany, Hong Kong or USA respectively. The estimated delivery time is 3-6 business days to EU-countries and the USA and 4-8 business days to all other countries. All our accessories are shipped out with standard delivery and therefore the estimated delivery time is 8-12 business days. Delivery times vary depending on the country and customs issues and are therefore only indicative.

Which countries do you ship to?

We ship worldwide.


Returns

What is your return policy?

You can read about our return policy here.

To where do I send the products, if I want to do a refund?

To return your product, you should mail your product to:

Skudehavnsvej 1, Stack 2, DK-2150 Nordhavn, Denmark.

Att.: AM Denmark Customer Service.


Retail & distribution

I want to sell your products. How do I proceed?

If you’re a retailer or a distributor and you’re interested in selling our products, please send us an email at hello@cleansound.am.

Please provide some background information of your business.


 

 

Safety

Is the products safe for all types of records and record players?

The liquid is non-alcoholic and safe for all types of records, record players and tape heads. If you want to read our safety data sheet please download it here.

What is the liquid made of?

Download our safety data sheet here.

 

Where to buy

Where do I buy your products?

At the moment, the products are only available through our webshop. Go shop.

Is all of your products available offline?

No. The following products are only available through our own webshop; Pick up brush, Cassette cleaner, Tapehead cleaner set and Gear wipes.


Privacy

Read our privacy policy here (link).

 

Terms of Service

Read our terms of service here (link).